Julia Avila, Product Manager -Business Printers;Eduardo Bonoan - Director of Marketing; Russel Cabrera - Manager- Product Management;Jester Cruz - Senior Management/Business Development /Sales & Mktg Support
EasyCare360 is an all-in-one solution installed in Epson printers to provide businesses printing management by monitoring the status of the unit and taking care of the consumables, spare parts, repair, and maintenance services.
“The detail-obsessed individuals in Epson are committed not only in creating the most innovative products for consumers, but also in developing solutions that will complement these products and help drive business innovation value,” said Eduardo Bonoan, marketing director for Epson Philippines. “With EasyCare360, we aim to showcase that we are capable of providing end-to-end service to our customers and ensure business continuity.”
It is a monthly subscription service which customers can buy separately from Epson WorkForce Pro WF-C869R printers. The subscription features a “pay-per-click” model for each printer, allowing customers to pay only for the total number of pages they print every month. With this, customers can control their printing costs by removing the uncertainty of buying consumables and unexpected parts for repair. EasyCare360 also minimizes printing downtime with its premium, on-call technical service, to ensure that printing operations are always up and running.
EasyCare360’s premium service is entails a dedicated technical support team, which guarantees a two-hour response time for solving on-site issues, and is available to serve customers every Mondays to Saturdays except on National Holidays, from 9 AM to 4 PM. For calls beyond 4 PM, on-site visits will be done on the next working day.
The subscription also includes free delivery of parts and consumables, remote troubleshooting, preventive maintenance, installation services, and end-user training.
Epson’s EasyCare360 is now available within Metro Manila, upon the purchase of WorkForce Pro WF-C869R units. This A3 multifunction printer offers the lowest-cost color printing in its class. Equipped with a Replaceable Ink Pack System (RIPS), the WorkForce Pro WF-C869R delivers up to 84,000 ISO pages before changing the ink packs, which translates to fewer interventions and less hassle for users. This powerful enterprise printer also speeds through professional-quality prints at 24 ISO pages per minute (ppm) (black/color) and scans up to 25 ppm.
Learn more about EasyCare360 through Epson Customer Care hotline—Metro Manila: (02) 441-9030; Toll Free: 1-800-1069-37766 (PLDT), 1-800-3-0037766 (DIGITEL)—or visit the Epson Customer Care website: http://customercare.epson.com.ph.
